What payment methods are accepted?
We accept all major credit cards.
What are your shipping rates and times?
We offer the standard shipping methods within the contiguous U.S. There would be an extra charge for shipping to Alaska and Hawaii.
​
​For international shipping, rates are calculated based on your location and package weight.
Please note: Processing time is 3-5 business days, and shipping times are estimates based on the carrier’s guidelines. We are not responsible for delays caused by the carrier.
Can I track my order?
Yes! Once your order ships, you’ll receive a tracking number via email.
What is your return policy?
You have 30 days from the time you receive your item to request a return. To be eligible, items must be unused and in their original condition. Returns are not accepted for custom cards or journals.​
​
If a package is returned due to an incorrect address, please email us at info@pentherapy.org with your order number and the correct address. Additional shipping costs may apply to reship your order.
What do I do if the address was incorrect, and my package is being returned to the sender?
Once USPS marks packages as returned to the sender, it is not possible to intercept the package or make any changes to the address. If you give an incorrect address, we will be happy to reship the order once we receive the return. Email us at info@pentherapy.org with your order number and correct address and we will process your re-shipment. You must cover shipping costs for re-shipments.
How long does it take to process my order?
Processing time is anywhere from 2-3 business days before your order is shipped.